Hello! Delta's organization at Delta Airlines MXP Terminal is quite good. I was surprised at the friendliness of the staff during check-in. The Delta SkyTeam counter was well indicated and had an almost zero wait. Security was good, and I liked the friendly signs both in English and Italian. Boarding the plane was smooth with staff announcing and assisting with carry-ons. Shops and dining inside the terminal were fairly good prior to departure. Excellent experience in general!
Terminal Overview
Delta Air Lines operates out of Terminal 1 at Milan Malpensa Airport. Terminal 1 is the primary terminal at MXP and is further divided into two main sections: Area A for Schengen flights and Area B and C for non-Schengen and intercontinental flights. Since Delta operates transatlantic routes, all of its departures and arrivals are handled in Area B or C of Terminal 1, which is specifically designed to accommodate long-haul international traffic.
Terminal 1 is modern, well-equipped, and efficiently organized to handle high passenger volumes. It offers a seamless check-in experience, multiple shopping and dining options, premium services for elite passengers, and efficient security and passport control.
Check-In and Departures
Delta passengers departing from Milan Malpensa typically check in at the counters located on the second floor of Terminal 1, in the section designated for U.S.-bound flights. The check-in area is clearly marked and generally opens three hours prior to departure. Delta also supports online check-in through its website and mobile app, making the process faster for travelers who prefer to proceed directly to security if traveling with hand luggage only.
Business class travelers and Delta SkyMiles Medallion members can use priority check-in lanes and are given access to expedited services, including security fast-track lines. Baggage drop-off and special assistance counters are also available in this area.
Security and Border Control
After checking in, passengers proceed through security screening followed by border control for passport verification. Since flights to the United States are non-Schengen, all passengers must pass through passport control before reaching the departure gates. Milan Malpensa has invested significantly in automation, including automated passport gates (eGates) for eligible biometric passport holders, which help reduce wait times.
U.S.-bound flights require additional security screening in compliance with TSA and U.S. Department of Homeland Security regulations. Delta cooperates with Italian airport authorities to conduct these checks efficiently, usually near the departure gate. Passengers are advised to arrive at the gate at least 45 minutes prior to departure to allow sufficient time for these additional procedures.
Delta Sky Club and Lounge Access
While Delta does not operate its own Delta Sky Club at Milan Malpensa, eligible passengers are granted access to partner lounges. Business Class travelers and SkyTeam Elite Plus members can access the Monteverdi Lounge located in the Extra-Schengen area of Terminal 1. This premium lounge offers a quiet, comfortable environment for relaxation and work before a long-haul flight.
The Monteverdi Lounge features:
- Comfortable seating and a quiet ambiance
- Complimentary snacks, hot meals, and beverages including alcoholic options
- Wi-Fi access and power outlets
- Business services and reading materials
- Flight information displays
Access is also available to travelers flying Delta One or holding eligible credit cards (e.g., American Express Platinum with lounge partnerships), based on the latest lounge access policies.
Arrivals and Baggage Claim
Upon arrival at MXP from a Delta flight, passengers disembark at the lower level of Terminal 1 and proceed through immigration control. The process is usually swift, although wait times may vary depending on arrival time and volume of traffic. Baggage claim for international arrivals is located on the same level after passport control, with monitors displaying carousel numbers for each flight.
Delta's ground handling services ensure that priority-tagged bags are among the first to be delivered. In case of any baggage issues, a lost and found or baggage assistance counter is located nearby.
Customs is generally a smooth process at MXP, with red and green channel declarations depending on whether travelers have items to declare.
Transportation and Connectivity
Milan Malpensa Terminal 1 is well connected to central Milan and surrounding areas. Travelers arriving on Delta flights or departing from the terminal have several transport options:
- Malpensa Express Train: This high-speed train service connects Terminal 1 directly to Milan Central Station (Milano Centrale) and Milan Cadorna Station. Trains depart every 20–30 minutes, and the journey takes approximately 40–50 minutes.
- Taxis and Rideshare: Taxi stands are located just outside the arrivals hall. Fixed rates to central Milan apply (approximately €95). Rideshare services like Uber Black are also available.
- Rental Cars: A rental car center is accessible from Terminal 1, offering vehicles from all major providers.
- Shuttles and Buses: Several coach services connect MXP Terminal 1 with Milan and other cities in northern Italy. These buses depart from the ground level outside arrivals.
Delta’s Route and Schedule at MXP
As of 2025, Delta operates daily non-stop service from Milan Malpensa to New York–JFK and seasonal service to Atlanta (ATL). The New York flight operates year-round and is one of Delta’s flagship transatlantic routes, catering to both business and leisure travelers. The Atlanta route is more seasonal, typically operating during summer months and holiday peak periods.
These flights are generally operated using Boeing 767 aircraft, featuring Delta One (business class), Delta Premium Select (premium economy), Delta Comfort+, and Main Cabin. The aircraft are equipped with personal in-flight entertainment systems, Wi-Fi, and on-demand meals.
Customer Service and Special Assistance
Delta has a dedicated ground handling partner at MXP to support check-in, boarding, and baggage services. For passengers requiring additional help, such as those with mobility challenges or unaccompanied minors, services can be booked in advance or requested upon arrival at the airport. The terminal is fully wheelchair accessible and offers special assistance desks in strategic locations.
Delta’s mobile app also provides real-time updates on gate changes, flight status, baggage tracking, and more, helping passengers navigate the airport efficiently.
Tips for Flying Delta at MXP
- Arrive Early: For U.S.-bound flights, it’s best to arrive at least 3 hours before departure.
- Use Fast Track: If eligible, take advantage of priority check-in and security lanes.
- Download the Delta App: It offers helpful gate, boarding, and baggage information.
- Currency Exchange: If needed, currency exchange counters and ATMs are available near arrivals and departures.
- Lounge Access: Verify your eligibility for Monteverdi Lounge access before heading to the airport.
Conclusion
Delta Air Lines’ presence at Milan Malpensa Airport’s Terminal 1 offers a seamless and premium travel experience for transatlantic passengers. From efficient check-in and security processes to quality partner lounge access and convenient ground transportation options, MXP provides everything needed for a comfortable journey. As Delta continues to strengthen its international network, Milan remains a key hub for connecting the U.S. with the heart of northern Italy. Whether you’re flying for business or pleasure, Terminal 1 at MXP ensures your Delta experience starts and ends on a high note.
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