Chicago is one of the busiest travel hubs in the United States, served by two major airports—Chicago O’Hare International Airport (ORD) and Chicago Midway International Airport (MDW). While Southwest Airlines has long been known for operating out of Midway, the airline has recently expanded its presence into O’Hare, one of the largest and most globally connected airports in the country. If you’re planning to fly with Southwest and your itinerary involves O’Hare, you might be wondering which terminal the airline operates from and what to expect.
This comprehensive guide provides everything you need to know about the Southwest Airlines ORD Terminal including where to go, what services are available, and how to make the most of your time at the airport.
Introduction to Southwest Airlines at ORD
Southwest Airlines is a well-known low-cost carrier in the United States, popular for its straightforward pricing, two free checked bags policy, and no change fees. Traditionally, Southwest has operated most of its Chicago flights out of Midway Airport (MDW), located about 10 miles from downtown Chicago. However, to serve a wider range of travelers—particularly those in the northern and northwestern suburbs of Chicago—the airline expanded its service to include flights from O’Hare International Airport (ORD).
Southwest’s entry into O’Hare marks a significant step in making air travel more flexible and accessible for passengers in the region.
What Terminal Does Southwest Use at O’Hare?
Southwest Airlines operates out of Terminal 5 at Chicago O’Hare International Airport (ORD). Terminal 5, also known as the International Terminal, is primarily used for international flights but has recently opened its gates to select domestic carriers, including Southwest.
This move allows Southwest to access O’Hare’s extensive infrastructure and connect with a wider range of travelers who may find O’Hare more convenient than Midway.
About Terminal 5 at ORD
Terminal 5 is located on the eastern side of O’Hare and has recently undergone major renovations to enhance passenger experience. Though historically used for international travel, the terminal is now equipped to support domestic operations as well. For Southwest passengers, this means access to:
- Spacious and modern waiting areas
- Updated signage and digital display boards
- Numerous food and beverage options
- Duty-free and retail shopping (mostly for international travelers)
- Enhanced security screening zones
- Ample seating with charging stations
Terminal 5 is a standalone terminal, which means it’s not directly connected to Terminals 1, 2, or 3 via walkways. However, travelers can access Terminal 5 using the airport’s automated People Mover (ATS) system, which loops around the airport terminals and parking areas.
Getting to Terminal 5 at O’Hare
Whether you’re arriving by car, taxi, public transit, or rideshare, getting to Terminal 5 is straightforward.
By Car:
If you're driving yourself or being dropped off, simply follow the signs to Terminal 5 upon entering the airport grounds. There’s a dedicated drop-off and pick-up zone outside the terminal. Short-term and long-term parking options are available nearby, with shuttle services connecting to Terminal 5.
By Public Transportation:
The CTA Blue Line connects downtown Chicago to O’Hare. From the Blue Line station at the airport (located near Terminal 2), travelers can take the People Mover to Terminal 5.
By Rideshare or Taxi:
Uber, Lyft, and traditional taxi services all provide drop-off and pick-up access at Terminal 5. Rideshare apps will guide you to the appropriate pickup point.
Check-In and Baggage Process
When flying Southwest from O’Hare’s Terminal 5, travelers have multiple check-in options:
1. Online Check-In:
Southwest encourages passengers to check in online or via the mobile app up to 24 hours before departure. Doing so allows you to secure a better boarding position, as Southwest operates with open seating rather than assigned seats.
2. Airport Kiosks:
Self-service kiosks are available near the Southwest ticket counters. You can print boarding passes, check bags, and pay any applicable baggage fees.
3. Full-Service Counters:
If you need help with check-in, ticketing, or special requests (such as unaccompanied minor travel), head to the Southwest Airlines counter inside Terminal 5.
Southwest allows each passenger to bring two checked bags for free, which is a major plus for families and long-term travelers. Just ensure each bag meets the airline’s size and weight restrictions.
Security and Boarding Process
After checking in, passengers proceed through the TSA security checkpoint in Terminal 5. As O’Hare is a busy airport, it’s recommended that passengers arrive at least two hours before their flight to allow sufficient time for security and gate arrival.
TSA PreCheck lanes are available for eligible travelers, helping to speed up the screening process.
Once through security, passengers can relax in the terminal or explore the available amenities. Keep an eye on flight monitors for any updates to departure times or gate assignments. Southwest typically boards flights in groups (A, B, C) based on check-in time, not by seat assignment.
Dining and Amenities at Terminal 5
While waiting for your flight, you’ll find plenty of ways to stay comfortable and entertained in Terminal 5. The terminal features:
- Restaurants and Cafés: You’ll find a wide selection of eateries including local Chicago favorites, fast food, sit-down restaurants, and coffee shops.
- Retail Shops: Pick up magazines, books, travel accessories, or last-minute souvenirs from the well-stocked shops throughout the terminal.
- Charging Stations: Charging ports and workstations are available throughout the gate areas.
- Restrooms and Family Facilities: Clean and accessible restrooms, as well as nursing rooms and family changing areas, are conveniently located throughout Terminal 5.
- Quiet Zones: For travelers seeking a calm space before boarding, quiet areas are marked for resting or light work.
Destinations and Routes from ORD
Southwest Airlines launched service at O’Hare to offer more route options for travelers in the Chicago area. While Midway remains its primary hub, Southwest operates several popular domestic routes out of O’Hare, including flights to:
- Denver
- Phoenix
- Dallas
- Nashville
- Baltimore
- Las Vegas
These destinations are subject to seasonal and market demand, so schedules may change. Travelers are encouraged to check the latest route map and flight schedule when booking.
Why Southwest Added O’Hare to Its Network
Southwest Airlines has long had a stronghold at Chicago Midway, but the addition of O’Hare was a strategic move. O’Hare is a much larger airport with a broader geographic reach. By offering flights from both MDW and ORD, Southwest:
- Reaches more customers in the greater Chicago metropolitan area
- Provides convenience to those living closer to the north and northwest suburbs
- Competes more directly with legacy carriers operating out of O’Hare
- Increases its overall visibility and market share in the Midwest
For travelers, this means more flexibility when choosing departure airports, which can be especially useful during weather disruptions or high-traffic seasons.
Conclusion
Flying with Southwest Airlines from ORD is a convenient option for travelers in and around Chicago. While the airline is still primarily based at Midway, its expansion into Terminal 5 at O’Hare International Airport opens the door to greater flexibility, more route options, and added travel convenience. Whether you’re a local resident or visiting the Windy City, knowing the ins and outs of the Southwest Airlines ORD Terminal ensures a smoother, more enjoyable airport experience. From modern facilities and efficient boarding to reliable service and customer-friendly policies, Southwest’s presence at O’Hare is yet another reason why it remains a top choice for travelers across the country.
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