In today’s automotive world, delivering an efficient, transparent, and customer-first service experience is a must. Dealerships need tools that streamline their service departments, improve customer satisfaction, and ultimately drive more revenue. Xtime provides just that — a comprehensive, all-in-one platform designed to transform the way dealerships manage fixed operations.
What Is Xtime?
Xtime is an integrated service platform that helps dealerships improve every step of the service process. From appointment scheduling and customer check-ins to vehicle inspections and marketing, Xtime connects all the dots in the service lane. It’s built to save time, reduce friction, and drive results, giving both customers and service teams a smoother, more efficient experience.
With over 7,500 dealerships using the platform, Xtime is one of the most trusted names in automotive service technology, part of the larger Cox Automotive ecosystem.
Key Features of Xtime
Xtime's suite of tools is designed to optimize both operations and customer experience. Here’s a breakdown of its core features:
1. Xtime Schedule: Convenience Meets Flexibility
Xtime Schedule enables customers to book service appointments online anytime, anywhere. With a user-friendly interface, customers can:
- See real-time availability
- Choose from predefined services
- Receive automated reminders
- Access ride-sharing options like Lyft
For dealerships, this means fewer missed calls, less back-and-forth communication, and an improved customer experience that drives higher appointment conversion rates.
2. Xtime Engage: A Seamless In-Lane Experience
Once a customer arrives, Xtime Engage takes over to streamline the check-in process. Through:
- Self-check-in via tablets
- Real-time service advisor texting
- Digital multipoint inspections
Xtime ensures that customers are engaged throughout their visit. With transparent service recommendations and clear communication, dealerships can build trust and improve service conversion rates.
3. Xtime Inspect: Transparency Through Visuals
One of the most powerful features of Xtime is Xtime Inspect, which allows service advisors and technicians to share photos and videos of a customer’s vehicle condition. This visual proof makes it easier for customers to understand why repairs are necessary and why they should approve them. It leads to:
- Higher approval rates for recommended services
- Increased revenue per service ticket
- Stronger customer trust and loyalty
4. Xtime Invite: Bring Customers Back
Even after a service visit, Xtime helps dealerships keep the relationship strong. Xtime Invite targets customers who missed or declined services, reminding them of upcoming maintenance needs, recalls, or missed repairs. By sending personalized SMS or email campaigns, Invite helps bring customers back, ensuring higher retention rates and maximizing shop capacity.
Seamless Integration with Existing Systems
Xtime integrates effortlessly with the systems dealerships already use, including DMS (Dealer Management Systems), CRM platforms, and payment processors. This ensures smooth data flow and minimizes manual work, letting service teams focus on what matters: delivering great service.
Dealerships also get access to dedicated support and continuous training to get the most out of their Xtime platform.
Real-World Results with Xtime
The impact of Xtime isn’t just theoretical — it’s backed by real numbers. Dealers using Xtime see impressive results, including:
- 50% increase in dollars per repair order through improved service transparency
- 27x ROI from using Xtime Schedule to manage appointments
- Lower no-show rates thanks to automated reminders and personalized outreach
- Streamlined operations, which leads to faster service and improved throughput
These results show that Xtime doesn’t just help dealerships work smarter — it directly impacts their bottom line.
Why Choose Xtime?
Xtime is more than just a tool — it’s a platform built to transform dealership service departments. Here’s why it stands out:
- Convenience: Online scheduling and flexible service options for customers
- Efficiency: Faster check-ins, service approvals, and streamlined operations
- Transparency: Visual inspection reports that boost customer confidence
- Customer Retention: Targeted marketing to bring customers back for regular maintenance
By embracing Xtime, dealerships can enhance the customer experience, increase service revenue, and drive higher levels of satisfaction.
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