Photoshop AI Tool Not Working (2025)? Here’s How to Fix It!
If your Photoshop AI tool is not working in 2025, you’re not alone. Many users have reported issues with Adobe’s latest AI-powered features like Generative Fill, Firefly, and the Remove Tool failing to load or respond. These tools are essential for modern creative workflows, and when they stop working, it can be frustrating. This guide will help you diagnose the issue and provide proven solutions to get your AI tools running again.

AI tools not loading
“This feature is not available” message
Blank or greyed-out Firefly toolbars
Generative Fill stuck on “Loading…”
If your Photoshop AI tool is not working, you’re not alone—and this guide will walk you through exactly how to fix it.

Why Is the Photoshop AI Tool Not Working in 2025?
Outdated Photoshop Version
Unsupported System Requirements (especially GPU/VRAM)
No Internet Connection
Adobe Account Not Synced or Logged In
Corrupt Photoshop Preferences
Firewall or Antivirus Blocking Adobe Services
Fixes for Photoshop AI Tool Not Working (2025)
Update Photoshop to the Latest Version
Adobe regularly pushes out patches for bugs affecting AI tools.

Go to Creative Cloud > Updates and click Update All.
The minimum version required for AI tools in 2025 is Photoshop v26.3.1 or higher.
2. Check Your Internet Connection

Generative AI features rely on cloud processing via Adobe servers.

Connect to a stable Wi-Fi or Ethernet.
Avoid VPN or proxy settings that may block Adobe services.
3. Log in with Your Adobe Account

Some AI features are only available to logged-in users with an active Creative Cloud subscription.

Sign out and log back in via Help > Sign Out / Sign In.
4. Enable GPU Acceleration

AI features often require GPU support.

Go to Edit > Preferences > Performance
Ensure “Use Graphics Processor” is checked.
Click on Advanced Settings and enable “Use OpenCL” and “Anti-alias Guides and Paths.”https://thexpertassist.com/