Hello, My friend visited the Air India Office in Gurgaon to ask about flying with her cat, and her experience was reassuring. The staff were warm and clearly explained the pet travel policy they told her about carrier size, weight limits for cabin vs cargo, and the paperwork required. They also walked her through the health certificate, vaccination proof, and advance parking rules. The office felt organized and welcoming, which made the visit comfortable. In my words, the service was friendly, informative, and put her at ease about her pet’s travel. It transformed what could’ve been a stressful task into a smooth, confidence‑boosting experience.
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