Mistakes can happen when booking a flight — whether it's a simple typo in your name or a legal name change that occurred after your ticket was issued. Fortunately, Hawaiian Airlines Name Change Policy provides guidelines for correcting errors and ensuring that your travel documents match your identification.
Understanding this policy is crucial because discrepancies between the name on your ticket and your government-issued ID can lead to boarding issues or even flight cancellations. This comprehensive guide covers everything you need to know about the Hawaiian Airlines Name Change Policy, including what changes are allowed, how to request them, any applicable fees, and useful tips to avoid problems.
What Is the Hawaiian Airlines Name Change Policy?
The Hawaiian Airlines Name Change Policy outlines the rules for correcting or modifying a passenger's name on a flight reservation. It is important to note that Hawaiian Airlines does not allow full name transfers, meaning you cannot give your ticket to another person.
However, the airline allows minor corrections and legal name updates in specific situations. These name changes are typically permitted to ensure your ticket matches the name on your official identification document (passport, driver’s license, etc.), which is a requirement for both domestic and international travel.
Name Changes Allowed Under Hawaiian Airlines Policy
The Hawaiian Airlines Name Change Policy permits several types of changes, including:
1. Minor Spelling Corrections
These are simple changes such as:
- Fixing a typo (e.g., "Jonh" to "John")
- Removing or adding a single letter
- Correcting a swapped letter
- Fixing small formatting errors
These corrections are allowed if the change does not alter the identity of the traveler.
2. Legal Name Changes
If you've had a legal name change due to:
- Marriage
- Divorce
- Court order
You may update your name on your Hawaiian Airlines reservation. You will be required to provide legal documentation (e.g., marriage certificate, divorce decree, or a court-issued name change document).
3. Middle Name Adjustments
Omissions or errors in middle names or initials can often be corrected. For example:
- Adding a missing middle name
- Correcting the spelling of a middle name
- Removing a middle name that was entered incorrectly
4. Correcting Name Order
If your first and last name were entered in the wrong order (e.g., “Smith John” instead of “John Smith”), this can typically be fixed.
What Is Not Allowed?
While the Hawaiian Airlines Name Change Policy allows corrections, it has clear restrictions on what’s not permitted:
- Transferring tickets to another person (i.e., changing the entire name to someone else)
- Multiple changes that result in a completely different identity
- Name changes without supporting documents when required
Tickets are non-transferable, and Hawaiian Airlines strictly prohibits reselling or giving your ticket to another individual.
How to Request a Name Change with Hawaiian Airlines
To make a name correction or change, follow these steps:
1. Contact Hawaiian Airlines Customer Service
The fastest way to request a name change is to call their reservations department:
- U.S. Toll-Free Number: 1-800-367-5320
- International Numbers: Available on the Hawaiian Airlines official website
2. Visit a Hawaiian Airlines Ticket Office
You may also go in person to a nearby ticketing location at the airport to request the change.
3. Use the Hawaiian Airlines Website
For very minor changes, such as correcting one letter, you might be able to make the update by logging in to the “Manage Flights” or “My Trips” section of the website.
4. Submit Supporting Documents
For legal name changes, the airline will request official documentation:
- A scanned copy or photo of your ID
- Marriage certificate or divorce decree
- Court-issued name change documents
Once these are reviewed and accepted, your name will be updated on the reservation.
Are There Fees for Name Changes?
Whether or not a fee applies depends on the type of name correction and how quickly you act after booking.
Free Name Corrections
- Minor typos reported within 24 hours of booking
- Corrections that don’t require reissuing the ticket
- Fixes done for HawaiianMiles members (in some cases)
Possible Charges
- Name changes requested after 24 hours
- Reissuance of the ticket
- Legal name changes requiring manual processing
The fee may vary from $25 to $150, depending on your fare class, destination, and when you make the request.
Note: If you booked your ticket through a third-party travel site (like Expedia, Orbitz, or a travel agent), you’ll likely need to contact them first to process the change.
HawaiianMiles and Name Changes
If you're a member of HawaiianMiles, make sure your account name matches your booking. To change your name in your HawaiianMiles profile:
- Log in to your HawaiianMiles account.
- Click on “My Account.”
- Select “Edit Personal Info.”
- Submit any required legal documents for name changes.
Updating your name ensures that you continue earning miles without any disruption due to mismatched information.
International Travel and Name Accuracy
For international flights, the name on your ticket must exactly match your passport. Even a minor typo can result in:
- Denied boarding
- Delays at check-in or immigration
- Lost ticket value due to non-refundable fare rules
Always double-check your ticket information as soon as you book and correct any discrepancies immediately.
Best Practices to Avoid Name Change Issues
To prevent needing to use the Hawaiian Airlines Name Change Policy, follow these simple tips:
- Use your full legal name as it appears on your ID or passport.
- Avoid nicknames or abbreviations (e.g., don’t use “Mike” if your legal name is “Michael”).
- Double-check your spelling before submitting your booking.
- Book your own ticket, or confirm all details with a third party who is booking for you.
Final Thoughts
The Hawaiian Airlines Name Change Policy offers travelers the flexibility to correct genuine mistakes or reflect legal changes in their name. While the airline does not allow full name transfers, it makes reasonable accommodations for minor corrections and official name updates.
To avoid complications, always review your booking details carefully and correct any name errors as early as possible. Hawaiian Airlines provides multiple channels to help with name corrections, including phone, online, and in-person support.
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