When you are running a payroll or downloading the latest tax table updates, you will encounter the QuickBooks PS038. It often occurs when paychecks get stuck in Online to Send. The reasons behind this are many, including outdated application use, data integrity issues, etc. To understand more about QuickBooks error PS038, read the blog thoroughly.
Step-by-Step Guide to Solve the QuickBooks Update Error PS038
This segment contains essential information about QB error PS038 and solutions to resolve it smoothly. These solutions will also help you to fix error code PS101 in QuickBooks, and go through the procedure so that it won’t interrupt you again:
Solution 1: Update QBDT
- First, you have to run the QB app > move to the Help menu
- Select the Update QuickBooks Desktop option > click on Update Now
- Pick the Get Updates > as the downloading procedure is completed, you have to close or reopen the app
Solution 2: Try to send payroll after updating the app
- Hit on My Payroll Services from the Employees tab > then choose Send Usage Data
- Update the payroll again if you can send data successfully
Solution 3: Verify and look at the Paycheck stuck as Online to Send
- Select Find > pick the Advanced from the Edit tab
- Under the Choose Filter tab, search for Filter list > choose Detail Level
- Choose Summary Only
- From the Choose Filter tab > select the Filter list > pick Online Status
- In the drop-down list on the right-hand side > choose Online to send
- Press the Find button to verify all the unsent paychecks
Recommended to Read: How to Fix Damaged and Corrupted Company File Data in QuickBooks?
Solution 4: Check the information on the paychecks stuck
- First, follow the steps in the Check and Find Paycheck Stuck as Online to Send section to get a list of all paychecks stuck in QuickBooks
- Select the first paycheck from the list > then hit the Paycheck Detail option
- As you get the Review Paycheck window you have to go to the Earnings tab
- Check for the last item on the list > add it as a new item again
- It will prompt QuickBooks to display a Net Pay Locked window > hit No to close it
- Now, you will need to select the Rate Field for the item you just added
- Ensure there are no changes to Net Pay or taxes > pick OK
- Hit Yes if the Past Transactions message pops up
- Choose Save & Close > press Yes when the Recording Transactions message appears
- Then, re-open the paycheck > hit the Paycheck Details button
- Delete the item that was added to the item list
- Once again, ensure there are no changes to the taxes and Net Pay > press OK
- Now, hit the Save & Close to save the changes
- At the end, you have to go through the same instructions for each paycheck > verify if the error is now resolved
Conclusion
In this blog, we outline the primary causes of QuickBooks error PS038 and provide expert advice for resolving it. However, if you are still having difficulty performing the same operation, you can dial +1.833.802.0002 to connect with our QDM expert team. They are available to help you 24/7.
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