You never know when a travel plan is going to go sideways, and if you do end up needing to cancel, it’s important to know an airline’s policy so you don’t end up paying fees or dealing with headaches. This is the complete guide to JetBlue Airlines cancellation policy which explains JetBlue cancellation fees, refund eligibility and how to cancel your flight if flying on JetBlue.
JetBlue Airlines Cancellation Policy Overview
JetBlue has flexible cancellation policies based on what type of fare you book. Below are the key highlights:
- 24-Hour Risk-Free Cancellation:
- JetBlue lets travelers cancel a booking within 24 hours of making it and receive a full refund, so long as the booking is made at least seven days before departure.
- Cancellation Based on Fare Type:
- Blue, Blue Plus, Blue Extra, and Mint Fares:
- In the event of cancellation before departure, the total amount will be issued as a JetBlue Travel Credit for bookings in the future.
- Blue Basic Fare:
- Those tickets can’t be refunded or changed unless you cancel them during the 24-hour risk-free period.
How to Cancel a JetBlue Airlines Flight
Cancellation of JetBlue Airlines flight is simple and can be done through several ways:
1. Online via the JetBlue Website:
- Create an account or find your booking with the confirmation number.
- Click on the “Manage Trips” option and select “Cancel Flight”.
- Follow the prompts on the screen to cancel your account.
2. Via Customer Service:
- Contact JetBlue customer support at 1-800-JETBLUE (538-2583).
- Give your reservation information and ask to cancel.
- Ask about refund eligibility or travel credits.
3. At the Airport Counter:
- Go to a JetBlue ticket counter at the airport.
- Talk to an airline representative to cancel.
JetBlue Airlines Refund Policy
Refund eligibility varies based on the ticket type:
- Refundable Tickets:
- You can get a full refund if canceled ahead of departure.
- We will issue the refund to the original payment method which typically takes between 7-10 business days.
- Non-Refundable Tickets:
- No cash refund, but travelers are given a JetBlue Travel Credit that is good for 12 months from the original booking date.
- Award Tickets (TrueBlue Points Redemption):
- If you booked with TrueBlue points, most cancellations incur a redeposit fee, though it’s waivable in certain circumstances.
JetBlue Airlines Cancellation Fees
JetBlue no longer charges cancellation fees for most fare types777, but the Blue Basic fare is non-refundable and can't be changed or canceled beyond the 24-hour window. Here’s a breakdown:
- No cancellation fees Blue, Blue Plus, Blue Extra, and Mint fares.
- Blue Basic fares: Non-refundable and non-changeable (except if a cancelation occurs within 24 hours of booking).
- JetBlue Travel Credit issued for non-refundable tickets is good for 1 year from the cancellation date.
Special Circumstances for Flight Cancellations
- Flight Cancellations by JetBlue:
- JetBlue owes you a full refund or a free rebooking on the next available flight if it cancels your flight.
- Medical Emergencies:
- Passengers with serious medical emergencies may qualify for a fee waiver or full refund (documentation required).
- Weather-Related Cancellations:
- If flights are canceled because of inclement weather, travelers can rebook without fees or request a refund.
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