QuickBooks error 12038 is a 12xxx series of program problems that typically occur when the latest software upgrades are downloaded. This kind of error could appear if your device's date and time settings are incorrect.
When your QuickBooks 2024 application software or update gets corrupted or stops in the middle, you're likely to get error 12038. Simple troubleshooting is possible if you adhere to the proper procedures described in this article.
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Reasons Behind the Error 12038 in QuickBooks Desktop
Some usual reasons for QuickBooks error code 12038 include the following:
- When updating QBDT, this problem may be caused by an incorrect date and time on your device
- Your computer's internet settings are not set up correctly. This may prevent the updating of QuickBooks
- Additionally, any third-party program may obstruct QuickBooks' connectivity
- Your computer may have many versions of QuickBooks installed. This can occasionally cause issues and mistakes
- It's possible that your device does not meet the minimum requirements for QuickBooks. This incompatibility frequently results in mistakes
Practical Fixes That Work to Fix QuickBooks Error 12038
Here are some steps that will quickly troubleshoot the QuickBooks update error code 12038. Go through the list once.
Solution 1: System time and date are correct
- Go to the Home screen on your desktop after closing QuickBooks
- Hover your cursor on the time and date icon in the lower-right corner
- To change the date or time, right-click on it and choose Adjust date/time
- To adjust the time and date based on your time zone, select Change date and time in the resulting window
- After saving the modifications, exit the window
- Attempt to download the updates once again after opening QuickBooks
Solution 2: Check the stability of your Internet
- Put a web browser on your screen and exit QB
- Check to see if you can access the Chase banking website without any problems
- Otherwise, contact your internet service provider to have it fixed immediately
- Otherwise, move on to the subsequent actions
- After launching QuickBooks Desktop, select the Help button
- Click Internet Connection Setup from the list of options that appears, and then select Use my computer's Internet connection settings to establish a connection when this application accesses the Internet
- Click Next to access the Advanced Connected Settings
- Select Restore Advanced Settings from the Advanced section
- After pressing the OK button, select Done
- Return to QB to download the available updates
Solution 3: Using Safe Mode for the Update Download
- Close QuickBooks and turn off the computer
- Holding down the Shift key while selecting Power, then Restart, restarts the machine
- Click Troubleshoot on the Choose an Option box when the machine has restarted
- Choose Startup Settings from the Advanced menu
- After the device restarts, click Restart and select option number 5 from the list
- Start the computer in safe mode, then download the QuickBooks update once more
- Restart the machine in Normal Mode after the download is complete, then try downloading the update once more
You should also know:- Why is QuickBooks showing Update Error 1625?
Conclusion
With the help of this blog, it will be easier for you to fix the QuickBooks error 12038 with the quick troubleshooting solutions. However, if you are stuck with the same dial +1(855)-738–0359, consult our experts to resolve it.
QuickBooks Error 12038 – Frequently Asked Questions
What is QuickBooks Error 12038 and why does it occur?
- QuickBooks Error 12038 appears when QuickBooks is unable to download updates or connect to the update server. This error usually occurs due to connectivity problems, incorrect system settings, firewall or antivirus restrictions, or outdated QuickBooks versions. It may also appear if your internet settings block secure communication between QuickBooks and Intuit servers.
How do I know if I am facing QuickBooks Error 12038?
- You can identify Error 12038 when QuickBooks shows an update failure message while trying to download the latest release or update payroll tax tables. Users often experience slow performance, freezing during updates, or repeated prompts to retry the download.
Can outdated QuickBooks software cause Error 12038?
- Yes, using an outdated QuickBooks version can trigger Error 12038 because older versions may not support the latest security protocols required by Intuit servers. Updating QuickBooks to the latest release usually resolves this error.
How does my internet connection affect QuickBooks Error 12038?
- An unstable or slow internet connection can prevent QuickBooks from reaching Intuit update servers, leading to Error 12038. Ensuring a stable connection and proper network settings is crucial for smooth updates.
Can firewall or antivirus settings trigger QuickBooks Error 12038?
- Yes, restrictive firewall or antivirus configurations can block QuickBooks from connecting to Intuit servers. Adding QuickBooks as a trusted program in your security settings or temporarily disabling security software during updates often resolves the error.
How can I fix QuickBooks Error 12038 manually?
- To fix this error, ensure your internet is working properly, verify system date and time, update QuickBooks to the latest version, and check firewall or antivirus settings. If the error continues, resetting your network settings or using the QuickBooks Tool Hub can help.
Is QuickBooks Error 12038 common during payroll updates?
- Yes, Error 12038 frequently occurs during payroll updates because payroll requires a secure connection to Intuit servers. Any interruption, incorrect firewall rules, or outdated software can prevent payroll updates, triggering this error.
Can adjusting SSL settings help resolve QuickBooks Error 12038?
- Yes, incorrect SSL or TLS settings in your internet configuration can block secure communication with Intuit servers. Ensuring that your system has the latest SSL/TLS enabled often fixes Error 12038.
Should I contact my IT team if QuickBooks Error 12038 persists?
- If basic troubleshooting fails, contacting your IT team or a QuickBooks expert is recommended. They can review network configurations, security settings, and permissions to ensure QuickBooks can communicate with update servers safely.
Does QuickBooks support provide a tool to fix Error 12038?
- Yes, QuickBooks offers the QuickBooks Tool Hub, which includes utilities to repair network issues, update errors, and common QuickBooks problems. Running the Tool Hub can automatically detect and fix Error 12038 in many cases.
Can switching to a wired internet connection prevent QuickBooks Error 12038?
- Yes, using a wired Ethernet connection instead of Wi-Fi can provide a more stable and reliable network for QuickBooks updates, reducing the chances of encountering Error 12038.
Is it safe to continue using QuickBooks if Error 12038 appears?
- While QuickBooks can still function, continuing without resolving Error 12038 may prevent you from receiving critical updates, including payroll tax updates and software improvements. Addressing the error promptly ensures smooth performance and compliance.
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