Ethiopian Airlines operates a well-established presence in the Washington DC area, offering two main offices: one city office in Alexandria, Virginia, and another at Dulles International Airport. These offices serve as important customer service points for travelers flying to Addis Ababa and connecting destinations across Africa, Europe, and Asia.
City Office (Alexandria, VA)
- Address: 3133 Mt Vernon Avenue, Alexandria, VA 22305
- Phone: (703) 682-0570
- Toll-Free: 1-800-445-2733
- Fax: (703) 682-0573
- Email: [email protected]
- Hours: Monday to Saturday, 9:00 AM to 5:00 PM
Airport Office (Dulles International Airport)
- Address: 1 Saarinen Circle, Lower Level, Office G-53G, Sterling, VA 20166
- Phone: (703) 572-6809
- Fax: (703) 572-8738
Services Provided
Ethiopian Airlines Washington DC offices offer a wide range of services including:
- Flight Bookings and Reservations: Help with new flight bookings, fare details, and travel routes.
- Ticket Changes and Cancellations: Support for rescheduling, cancellations, and refund processing.
- Baggage Assistance: Information on baggage allowances, lost or delayed luggage, and excess baggage fees.
- Special Travel Needs: Services for elderly passengers, unaccompanied minors, and passengers requiring medical assistance.
- Visa and Documentation Help: Guidance on entry requirements, visa rules, and health regulations.
- Group and Corporate Bookings: Coordination of group travel and tailored solutions for businesses.
- ShebaMiles Loyalty Program: Support for mileage redemption, account inquiries, and tier upgrades.
Travel Tips
- The city office is ideal for general travel planning, group bookings, and account services.
- The airport office is best for handling issues related to flight departures, check-ins, and baggage claims.
- Contacting the office by phone or email is recommended for quick assistance, especially during busy travel seasons.
Ethiopian Airlines Washington offices provide efficient, knowledgeable, and courteous service to ensure passengers have a smooth and comfortable travel experience.
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