Jayalakshmi Nagarajan COO At AAKIT On Reimagining ERP With Design Thinking

How do you transform ERP from a rigid system into a human-centered, business-enabling platform?

Enterprise transformation isn’t just about deploying software — it’s about aligning people, process, and purpose.

In this episode of Discover Dialogues, Vikramsinh Ghatge, Sr. Marketing Director and Editor-in-Chief, at TechDogs, talks to Jayalakshmi Nagarajan, Chief Operating Officer at Aakit Technologies Pvt. Ltd., to understand how her team delivers high-impact ERP and SAP-led digital transformation across complex industries like manufacturing, real estate, and wholesale.

With over 25 years of experience, Jaya leads global strategy, operations, and delivery at Aakit — a certified SAP Cloud Partner with 100+ successful implementations. She shares how Aakit approaches transformation through Design Thinking, agile delivery models, and long-term co-innovation partnerships.

Whether it’s S/4HANA cloud migration or driving stakeholder adoption, Jaya shares the playbook for turning tech implementation into business transformation. She covers everything from user-centric workshops and agile delivery sprints to hypercare strategies and low-code enablement.

Key Themes in This Episode:
• What “intelligent adoption” means in the context of SAP
• Why Design Thinking is critical for user buy-in and long-term value
• How Aakit accelerates time-to-value with industry templates
• Strategies to reduce ERP rollout friction and post-go-live failures
• What makes Aakit’s delivery model stand out in India’s crowded ERP market

Who Should Watch?
• CIOs & SAP Heads in mid-to-large enterprises
• CXOs in manufacturing and real estate
• IT leaders looking to modernize ERP systems
• Anyone exploring S/4HANA or SAP Cloud transformation in India

This isn’t just another SAP success story — it’s a roadmap for building ERP systems that last, led by someone who’s been doing it for over two decades.

Timestamp:
00:00 - Introduction
03:02 - SAP Implementation & Industry Challenges
38:04 - Design Thinking & Strategy
49:57- Built To Deliver Designed To Evolve
01:13:47 - Rapid Fire

About Aakit:
Aakit Technologies is a certified SAP Cloud Partner and one of India’s most experienced ERP consultancies, having completed 100+ SAP implementations and 200+ client engagements. With core expertise in manufacturing, real estate, wholesale, and infrastructure, Aakit offers industry-specific SAP solutions that go beyond standard software delivery. Their success lies in enabling clients to move from fragmented legacy systems to integrated, intelligent, and scalable digital platforms.

About Discover Dialogues:
Discover Dialogues is TechDogs’ flagship podcast series where technology meets real-world impact. The show features unfiltered conversations with industry leaders, founders, and innovators who are building what’s next.

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