In today’s fast-paced automotive industry, dealerships face growing demands to deliver seamless, efficient, and customer-centric service experiences. Enter Xtime — a comprehensive digital service platform designed specifically to modernize dealership fixed operations and improve every step of the service journey.
Owned by Cox Automotive, Xtime empowers dealerships with innovative tools that increase shop efficiency, boost service revenue, and elevate customer satisfaction. This cloud-based platform integrates scheduling, digital check-in, inspection, and customer communication into one streamlined solution that transforms the service lane into a competitive advantage.
What Is Xtime?
Xtime is an all-in-one Service Experience Platform tailored for automotive dealerships. It digitizes and simplifies critical service processes including appointment scheduling, vehicle inspection, customer communication, and post-service follow-up. By offering a cohesive workflow across these touchpoints, Xtime helps dealerships operate more efficiently while building stronger, lasting relationships with their customers.
Designed with both customers and dealership staff in mind, Xtime provides a consistent and transparent service experience that increases trust and encourages repeat visits.
Key Features of Xtime
Xtime’s platform is built around four core modules, each designed to optimize a specific aspect of the service process:
1. Schedule
The Schedule module allows customers to book service appointments online or via mobile devices anytime, anywhere. The system intelligently manages shop capacity and technician availability, ensuring customers can choose convenient times without overloading the service department.
This 24/7 self-service booking reduces no-shows and call volume, freeing staff to focus on delivering quality service.
2. Engage
Engage digitizes the service lane experience with tablet-based check-in and check-out workflows. Service advisors greet customers by name, review vehicle history, and provide personalized service recommendations. Real-time updates via SMS or email keep customers informed about their vehicle’s progress, increasing transparency.
Additionally, Engage supports remote approval of repair estimates and secure digital payments, reducing friction and speeding up service completion.
3. Inspect
The Inspect module empowers technicians to perform comprehensive, digital multi-point inspections (MPIs) with photos and videos. These visual service recommendations help customers understand the condition of their vehicle, increasing approval rates for additional repairs and maintenance.
By making inspections clear and interactive, Xtime builds customer confidence and boosts average repair order values.
4. Invite
Invite helps dealerships maintain ongoing communication with customers after service visits. Automated follow-ups for declined services, maintenance reminders, and personalized offers encourage customers to return, improving retention and maximizing shop utilization.
Dealerships can send campaigns via SMS, email, or even outbound calls — all from a centralized system.
Why Dealerships Choose Xtime
Xtime has become the trusted service platform for over 7,000 dealerships nationwide because it delivers measurable business results:
- Increase Revenue per Repair Order: Xtime customers often see significant boosts in average repair order size by simplifying service recommendations and speeding approvals.
- Enhance Customer Loyalty: The platform’s transparent communication and convenient digital tools improve the customer experience and encourage repeat visits.
- Streamline Operations: By digitizing scheduling, check-in, inspections, and follow-up communications, dealerships reduce administrative burden and operational inefficiencies.
- Integrate Seamlessly: Xtime integrates with most major Dealer Management Systems (DMS), ensuring data flows smoothly across platforms.
- Access Data Insights: Dealerships benefit from real-time analytics and dashboards that track KPIs, technician productivity, and customer engagement.
Recent Innovations
Xtime continually evolves to meet the changing needs of dealerships and consumers. Recent updates include:
- Advanced Video Messaging: Technicians can send branded, high-definition videos with captions to explain recommended services, boosting customer trust and approvals.
- Enhanced Messaging Center: The platform now supports bulk messaging campaigns, enabling efficient communication with customers and prospects.
- Real-Time Dashboards: Managers can track service department performance live and make data-driven decisions instantly.
- Stronger DMS Integrations: Improved connections with major DMS providers reduce duplicate data entry and improve workflow efficiency.
These innovations ensure that dealerships leveraging Xtime stay ahead in delivering a modern service experience.
Customer Success Stories
Dealerships using Xtime report transformative impacts on their fixed operations:
- A large regional dealer noted that their online scheduling increased by 40%, freeing phone lines and improving service lane efficiency.
- Service advisors have shared that digital check-in with Xtime reduces write-up time, allowing more focus on customer interaction.
- Technicians using Inspect report a higher percentage of recommended repairs being approved, directly increasing shop revenue.
- Automated follow-ups via Invite have significantly boosted customer return rates and reduced lost maintenance opportunities.
Getting Started with Xtime
Implementing Xtime begins with understanding your dealership’s unique needs and goals. The platform offers tailored onboarding, staff training, and ongoing support to maximize adoption and ROI.
Dealerships interested in modernizing their fixed operations can visit to explore product features, schedule a demo, or request more information.
The automotive service lane is no longer just a support function — it’s a vital revenue generator and brand builder. Xtime delivers the technology and tools dealerships need to succeed in this new landscape. By simplifying scheduling, digitalizing inspections, personalizing communication, and automating follow-up, Xtime turns fixed ops into a seamless, profitable, and customer-focused experience.
For dealerships looking to boost service revenue, improve customer loyalty, and streamline operations, Xtime is the smart solution that makes every service visit better — for customers and staff alike.
Comments